兼職 文華苑 大夜禮賓辦事員(禮賓接待) Casual The Residence Night Shift Concierge

1.訂房/住宿/退房作業 

2.具學習意願、服務熱忱 

3.基本觀光旅遊會話英或日文聽 

4.具飯店櫃檯經驗者佳

1. 執行一般辦公室職務以協助餐飲副總 (EAM-F&B)、廚藝總監 (Director of Culinary) 及餐飲部門。 

2.根據餐飲副總 (EAM-F&B) 和廚藝總監的指示，協調和組織會議日程、議程和所需文件。 

3.維護檔案和記錄管理系統及其他辦公流程程序。 

4.有效地與所有部門溝通並分發更新或特別促銷計劃。 

5.保持對酒店每日服務、活動、促銷和事件的最新知識。有效地與所有團隊成員溝通和更新任何變更，以確保客人收到最新資訊。 

6. 建立和維持正確的檔案系統和程序。保護所有檔案的機密性，確保只有被特定授權的人員可以訪問某些檔案。 

1. Perform general office duties to support both the EAM-F&B(餐飲副總), Director of Culinary(廚藝總監) and the F&B Division.  

2. Coordinate and organize meeting schedules, agenda and required documents as instructed by the EAM- F&B, Director of Culinary. 

3. Maintains filing and records management system and other office flow procedures.  

4. Effectively communicate and distribute updates and or special promotional programs to all departments.  

5.Maintain an up to date knowledge of the hotel daily services, activities, promotion, and event. Effectively communicate and update all team members on any changes to ensure guests receive up-to-date information.  

6. Establishes and maintains proper filing system and procedures. Protects the confidentiality of all files, ensuring that access is limited to those who are specifically authorized to access certain files .

1.接受訂位或者是訂房並記錄 

2.接待顧客，安排房間 

3.回答有關旅館、觀光等服務問題 

4.對將離開之顧客結帳 

5.安排行李搬運、叫車等服務

1.接受訂位或者是訂房並記錄 

2.接待顧客，安排房間 

3.回答有關旅館、觀光等服務問題 

4.對將離開之顧客結帳 

5.安排行李搬運、叫車等服務

1.櫃檯接待服務。  

2.客人諮詢回覆。  

3.房客入住、退房、結帳。

1.免稅商店專責人員業務之執行與海關聯繫窗口 

2.免稅商品進出倉之文件及貨品檢核執行 

3.商品盤點帳務查詢、異常追蹤、庫存稽核作業 

4.各項行政作業流程執行、改善及優化，及業務聯繫窗口 

5.專案工作級主管交辦事項。

1.訂房/住宿/退房作業 

2.具學習意願、服務熱忱 

3.基本觀光旅遊會話英或日文 

4.具飯店櫃檯經驗者佳

1.訂房/住宿/退房作業 

2.具學習意願、服務熱忱 

3.基本觀光旅遊會話英或日文聽 

4.具飯店櫃檯經驗者佳

1.櫃檯接待服務。  

2.客人諮詢回覆。  

3.房客入住、退房、結帳。

雅閣中餐廳為連續8年榮獲米其林一星粵式料理餐廳。由廚藝精湛的主廚團隊，精選臺灣寶島在地食材，以其底蘊深厚的傳統手藝，卓越呈現正宗的粵菜經典佳餚，將菜餚本身最純粹細膩的精隨完美演繹，引領賓客以味蕾穿越極致美饌殿堂。 

• 協助顧客訂位服務 

• 聯繫確認顧客用餐需求 

• 現場顧客關係維護及帶位 

• 餐點介紹及推薦 

• 餐廳文書作業處理

•完成主管交辦事項 

Complete the tasks assigned by the supervisor 

•文件繕打及檔案分類、歸納 

Typing and file classification, induction 

•翻譯相關文件 

Translation related documents 

•須具備基本英語能力 

Must have basic English skills

＊特別說明一：必須具備基礎外語（英語或日語）溝通能力。 

＊特別說明二：此職務有必要時需配合輪值夜班櫃檯（需值過夜班）。 

1. 櫃檯招待、出納、入住及退房等手續。 

2. 旅客服務、連繫各類廠商與合作各網路平台。 

3. 工作地點近南京復興捷運站約500公尺。 

4. 公司福利：附員工伙食、語言BONUS、業績獎金、當月生日禮金、員工旅遊獎勵金、年資加級、年終獎金等。 

5. 上班及休假為排班制。

文華苑社區是由文華東方酒店管理的飯店式豪宅(The Residences at Mandarin Oriental, Taipei) ，櫃台接待專員負責提供文華東方酒店傳奇式卓越優質的服務給所有的業主、住戶、賓客及訪客。 

以下為工作內容敘述： 

•訪客接待及廠商引導。  

•信件、包裹及外送收發服務。 

•社區公設巡檢及頂樓戶外公設環境清潔。 

•公設接待服務，基本咖啡、飲品調製。

問候所有到達和離開酒店的客人，根據客人的需求保管行李並將其送到客房或大堂，特別是使用酒店提供交通服務的客人。主要負責在客人入住期間及時滿足客人的需求，並給予適當的關注。全面了解酒店的服務與設施，記錄所有重要的交通數據，並協助日常的車輛管理。 

1. 與客人建立良好關係，以獲得客人的忠誠度。 

2. 確保所有與客人有關的送貨服務都準確地記錄下來。 

3. 確保所有交通工具的記錄都是完整且正確的。 

4. 確保客人抵達及離開酒店的程序都按照標準步驟進行處理。 

5. 協調並及時運送及收取客人的行李。 

6. 隨時為抵達的客人及離店的客人打開大門。 

7. 時刻保持工作區域的整潔。 

8. 保持微笑熱烈歡迎客人的到來，並盡可能使用客人的名字來稱呼他們。 

9. 為入住的客人提供客房參觀，讓客人了解酒店的各項設施和資訊。 

Greets all guests and visitors upon their arrival, deliver or collect guest’s luggage according to their request in timely manner, especially the one using hotel transportation Services. Responsible for paying attention to guest needs throughout their stay. Knowing hotel product knowledge and amenities, providing accurate information of all areas in the Hotel and Guest Room. Record all necessary transportation, vehicle data and assist in the daily management of hotel vehicles. 

1. Build good relationship with guests to obtain guests‘ loyalty. 

2. Ensure all the delivery services are noted down accurately. 

3. Ensure proper records are maintained for all transportation. 

4. Follow hotel’s quality standards and procedures upon Guest Arrival and Departure. 

5. Able to deliver and collect guests’ luggage in a timely manner. 

6. Ensure lobby door is open immediately to the arrivals/departures. 

7. Always maintain the cleanliness of work area and equipment used. 

8. Greet, welcome and anticipate every guest. Best to greet them with their names.  

9. Provide a tour to guests around the hotel.

• Assist in overseeing the effective and efficient operation of Reception which include room management, registration, cashiering.  

• Excel in delivering Legendary Quality Experience to guests. 

• To provide a courteous and professional service following at all times. 

• Ensure full knowledge and understand of LQE is delivered to the gussets at all times.  

• Assist in providing exceptional service through the phone. 

• To maintain good working relationships with your own colleagues, and all other departments. 

• To have a complete understanding of and adhere to the hotel‘s policy relating to fire, hygiene health and safety 

• To maintain a high standard of personal appearance and hygiene at all times.

• 完成主管交辦事項及文書處理事宜 

• 協助主管完成稽核報告 

• 協助專案完成所需的相關文件彙整及採購詢價 

• 與各部門之間的溝通與協調 

• 執行部門的規劃與工作進度 

• 與廠商聯繫及工作時程的安排

The Oriental Lounge Officer will meet and exceed guest expectations by providing efficient and courteous Oriental Lounge service in accordance with Legendary Quality Experiences. 

• To provide extensive add-valued Oriental Lounge service throughout the day 

• To maintain Oriental Lounge in the best condition with best ambience at all time  

• To set up and maintain food and beverage items in accordance with MOHG standards and HACCP 

• To provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest’s experience 

• To arrange fulfillment of guest services by working with the Concierge, Housekeeping, PABX, Reservations and any other Departments when/as needed 

• To perform any other reasonable duties as required by the Lounge Floor Manager

1.處理房間安排事宜，如訂房，排房，進房，退房；帳務處理，電話接聽，資料管理。  

2.住客旅遊導覽解說服務與行程建議。  

3.維護良好顧客關係及基本客訴處理。  

4.高效率，快速，禮貌地處理各項疑難雜症。  

5.具基本英語溝通能力。

1.處理房間安排事宜，如訂房，排房，進房，退房；帳務處理，電話接聽，資料管理。  

2.住客旅遊導覽解說服務與行程建議。  

3.維護良好顧客關係及基本客訴處理。  

4.高效率，快速，禮貌地處理各項疑難雜症。  

5.具基本英語溝通能力。 

月休假依紅字天數,採排休方式。 

另享語言津貼  

有相關實務經驗優先錄取。  

語言津貼： 

1.TOEIC700分以上(二年內有效證明)=$1000/月； 

或GEPT全民英檢中高級以上 

2.日文N2級(BJ1)以上=$1000/月  

3.韓文中等4級以上=$1000/月  

津貼補助每月最高可領至$3000

• Assist in overseeing the effective and efficient operation of Reception which include room management, registration, cashiering. Excel in delivering Legendary Quality Experience to guests. 

• Attend to all feedbacks/comments from guest and transmit them to the departments concerned and ensure that corrective actions are taken immediately. 

• Ensure full knowledge and understand of LQE is delivered to the gussets at all times. 

• Check group room allocation, and other special request for groups. 

• Read through arrival report and see to all guests’ requests and needs according to MOHG established service by guest categories standards. 

• Supervise and conduct on the job training to all new officers. 

• Manage room control, monitor availability and efficient release of rooms for arrival guests 

• To perform any other reasonable duties as required by the Duty Manager.