夜間櫃檯人員(刊期已經結束)

雅閣中餐廳為連續8年榮獲米其林一星粵式料理餐廳。由廚藝精湛的主廚團隊，精選臺灣寶島在地食材，以其底蘊深厚的傳統手藝，卓越呈現正宗的粵菜經典佳餚，將菜餚本身最純粹細膩的精隨完美演繹，引領賓客以味蕾穿越極致美饌殿堂。 

• 協助顧客訂位服務 

• 聯繫確認顧客用餐需求 

• 現場顧客關係維護及帶位 

• 餐點介紹及推薦 

• 餐廳文書作業處理

•完成主管交辦事項 

Complete the tasks assigned by the supervisor 

•文件繕打及檔案分類、歸納 

Typing and file classification, induction 

•翻譯相關文件 

Translation related documents 

•須具備基本英語能力 

Must have basic English skills

Embodying the spirit of a modern restaurant, Café Un Deux Trois offers seasonal a la carte and set menus. Café Un Deux Trois also features PAGES, a lifestyle boutique shop. 

位於酒店五樓的文華Café為將現代時尚的餐廳，提供多樣化的單點美饌及主廚精選套餐。充滿現代感與悠閒的用餐環境，另可容納32位貴賓的私人包廂，適於朋友同樂、家人相聚或商務洽談的最佳首選。 

• Introduce and recommend menu to guest. 

• Taking order and deliver service 

• Table service during dining 

• Preparation before dining and tableware wipeness 

• Ensure the quality and plating of cuisine 

• 菜單內容介紹與推薦 

• 點餐及送餐服務 

• 顧客用餐時桌邊服務 

• 送餐前準備和餐後餐具擦拭、整理 

• 確保餐點的品質及餐前的擺設

☆你在找的，不只是「夜班輪值」，而是走進一個新世代旅宿品牌的黃金機會！ 

我們正在籌備全新館別 OOD Residence S-Hotel， 

邀請擁有熱忱與責任感的大夜班夥伴加入， 

一同打造兼具科技感、設計感與溫度的住宿體驗。 

▲工作內容｜你將會負責： 

處理夜間旅客入住、退房及帳務作業 

提供旅客諮詢服務，協助安排交通接送或租賃 

回應與處理顧客需求、突發事件與夜間客訴 

系統操作、電話接聽與資訊登記、R卡與房卡製作 

訂單平台請款處理、日報表編製與營收稽核 

發票開立、交班紀錄與營運資料整理 

自助機操作熟悉與初步故障排除（若有配置） 

主管交辦之其他事務支援 

△加入我們，你將享有： 

具設計感與科技力的新型住宿空間 

團隊氛圍活潑，橫向溝通順暢 

多元文化接觸機會，與國際旅客互動 

彈性發展空間，可轉調不同館別／職位 

夜班專屬津貼與績效獎金制度 

★我們正在找的你： 

具備 2 年以上櫃檯接待或飯店業經驗 

有責任感，能獨立作業與良好應變能力 

英文中等程度（聽說讀寫） 

熟悉 Word / Excel、具備中等以上打字速度（中/英文） 

能配合大夜班時段及排班制度 

具備細心、抗壓與服務熱忱 

◎薪資待遇 

月薪 NT$30,000 元起 + 夜班津貼 + 表現獎金 

（依個人資歷與表現調整） 

◎上班地點 

台北市松山區敦化北路150號 

（交通便利，近捷運站） 

◎上班時段 

大夜班：22:45 ~ 07:15（含假日輪班） 

◎所屬公司 

雀客國際酒店股份有限公司 CHECK inn 集團 

官網：https://checkinn.com.tw/

＊特別說明一：必須具備基礎外語（英語或日語）溝通能力。 

＊特別說明二：此職務有必要時需配合輪值夜班櫃檯（需值過夜班）。 

1. 櫃檯招待、出納、入住及退房等手續。 

2. 旅客服務、連繫各類廠商與合作各網路平台。 

3. 工作地點近南京復興捷運站約500公尺。 

4. 公司福利：附員工伙食、語言BONUS、業績獎金、當月生日禮金、員工旅遊獎勵金、年資加級、年終獎金等。 

5. 上班及休假為排班制。

▪ 協助客人點餐、送餐、入單與結帳。 

▪ 提供友善、專業的顧客服務，主動關心客人需求。 

▪ 獨立作業能力。 

▪ 主管交辦事項。

文華苑社區是由文華東方酒店管理的飯店式豪宅(The Residences at Mandarin Oriental, Taipei) ，櫃台接待專員負責提供文華東方酒店傳奇式卓越優質的服務給所有的業主、住戶、賓客及訪客。 

• 豪宅客製化櫃台服務、訪客接待 

• 信件及包裹收發管理 

• 表單整理歸檔 

• 薪資含津貼(依照實際排班計算) 

註：夜班津貼 NT$ 500元 / 次

文華苑社區是由文華東方酒店管理的飯店式豪宅(The Residences at Mandarin Oriental, Taipei) ，櫃台接待專員負責提供文華東方酒店傳奇式卓越優質的服務給所有的業主、住戶、賓客及訪客。 

以下為工作內容敘述： 

•訪客接待及廠商引導。  

•信件、包裹及外送收發服務。 

•社區公設巡檢及頂樓戶外公設環境清潔。 

•公設接待服務，基本咖啡、飲品調製。

問候所有到達和離開酒店的客人，根據客人的需求保管行李並將其送到客房或大堂，特別是使用酒店提供交通服務的客人。主要負責在客人入住期間及時滿足客人的需求，並給予適當的關注。全面了解酒店的服務與設施，記錄所有重要的交通數據，並協助日常的車輛管理。 

1. 與客人建立良好關係，以獲得客人的忠誠度。 

2. 確保所有與客人有關的送貨服務都準確地記錄下來。 

3. 確保所有交通工具的記錄都是完整且正確的。 

4. 確保客人抵達及離開酒店的程序都按照標準步驟進行處理。 

5. 協調並及時運送及收取客人的行李。 

6. 隨時為抵達的客人及離店的客人打開大門。 

7. 時刻保持工作區域的整潔。 

8. 保持微笑熱烈歡迎客人的到來，並盡可能使用客人的名字來稱呼他們。 

9. 為入住的客人提供客房參觀，讓客人了解酒店的各項設施和資訊。 

Greets all guests and visitors upon their arrival, deliver or collect guest’s luggage according to their request in timely manner, especially the one using hotel transportation Services. Responsible for paying attention to guest needs throughout their stay. Knowing hotel product knowledge and amenities, providing accurate information of all areas in the Hotel and Guest Room. Record all necessary transportation, vehicle data and assist in the daily management of hotel vehicles. 

1. Build good relationship with guests to obtain guests‘ loyalty. 

2. Ensure all the delivery services are noted down accurately. 

3. Ensure proper records are maintained for all transportation. 

4. Follow hotel’s quality standards and procedures upon Guest Arrival and Departure. 

5. Able to deliver and collect guests’ luggage in a timely manner. 

6. Ensure lobby door is open immediately to the arrivals/departures. 

7. Always maintain the cleanliness of work area and equipment used. 

8. Greet, welcome and anticipate every guest. Best to greet them with their names.  

9. Provide a tour to guests around the hotel.

水療領檯 迎接及歡迎顧客進入水療及健身房。負責療及健身房預訂、引導顧客及介紹環境。 

1.以微笑、眼神交流和友善的問候來歡迎和感謝顧客，並儘可能地使用顧客的姓名稱呼他們。 

2.接聽電話並接受預訂，詢問並記錄顧客的喜好或任何特殊需求，將此資訊分享給相關人員或主管。 

3.準確地記錄所有預訂，登記各項特殊需求並傳達給相關同事，以提供最高水準的水療及健身體驗。 

4.隨時掌握酒店日常服務、活動、促銷等最新資訊。若有任何變更，需向團隊成員更新以確保顧客收到最新資訊。 

5.了解各項水療及健身房服務內容及促銷活動。積極推銷各式優惠，盡可能提高營收。 

6.關懷候位的顧客並向他們介紹酒店服務和相關資訊。 

7.積極傾聽並回應顧客的詢問、疑慮和需求。 

8.透過陪同、文字解釋、或在紙上寫下指示等方式來協助任何殘障人士（如視力、聽力或肢體障礙）。 

9.執行水療及健身房開店與閉店的職務，包含收納及拆卸物品、清潔設備與區域、正確存放設備、補充備品、關燈、鎖門及完成日常清潔清單。 

SPA Receptionist welcome and greet guests entering the spa and wellness center. Responsible for spa and fitness center bookings, guiding guests, and introducing the facilities. 

1.Welcome and thank guests with a smile, eye contact, and friendly greetings, using the guests’ names whenever possible. 

2. Answer phone calls and take reservations, inquire about and record guest preferences or any special requests, and share this information with the relevant staff or supervisor. 

3. Accurately record all reservations, register special requests, and communicate them to the relevant colleagues to provide the highest level of spa and fitness experience. 

4. Stay up-to-date on daily hotel services, activities, promotions, and other relevant information. If any changes occur, ensure the team is updated to ensure guests receive the latest information. 

5. Be knowledgeable about all spa and fitness center services and promotions. Actively promote various offers to increase revenue. 

6. Show care for waiting guests and introduce hotel services and relevant information to them. 

7. Actively listen and respond to guests‘ inquiries, concerns, and needs. 

8. Assist guests with disabilities (e.g., visual, hearing, or mobility impairments) by accompanying them, explaining things in writing, or giving written instructions. 

9. Perform opening and closing duties for the spa and fitness center, including storing and disassembling items, cleaning equipment and areas, properly storing equipment, restocking supplies, turning off lights, locking doors, and completing daily cleaning tasks.

水療接待員負責健身房及水療室的日常清潔與維護。亦負責協助顧客預訂課程以及回覆任何與健身房及水療室其設備的相關諮詢。 

1. 維持健身房/水療室內各項設備最高品質的清潔、舒適及狀態。 

2. 執行健身房/水療室營業開始和結束的日常職務，包含各項設備的設置、維護、收納與清潔。 

3. 接聽電話和電子郵件，協助顧客預約健身課程和私人訓練課程。 

4. 即時向主管回報任何待修繕的事物，確保在課程開始之前健身房及教室皆無任何缺陷。 

5. 幫助顧客了解各項設施與設備的安全使用方法。熟悉部門的標準作業流程以及酒店規範。 

6. 隨時掌握 VIP的預訂情況，並確保團隊充分了解其喜好。 

7. 隨時掌握酒店日常服務、活動、促銷等最新資訊。若有任何變更，需向團隊成員更新以確保顧客收到最新資訊。 

8. 向顧客介紹並推薦課程及設施。針對顧客的歷史記錄、喜好或要求提出建議。 

9. 執行健身房/水療室營業開始和結束的日常職務，包含將使用過的布巾送回洗衣房，領取乾淨的布巾，並確保其品項與數量皆正確。 

10. 處理顧客的需求，並即時將任何意見或抱怨回報給主管。 

The SPA Attendant ensures the daily cleanliness, set-up, and maintenance of the Gym and spa area. The individual is responsible for assisting guests with class reservations and attending to any inquiries about the Gym and spa facilities. 

1. Maintains the highest level of cleanliness, comfort, and condition throughout the Gym and SPA facilities. 

2. Performs daily shift opening and closing duties, which include setting up, maintaining, putting away, and cleaning equipment.  

3. Answers phone calls and email correspondences, and assists in the booking of fitness classes and personal training sessions for guests. 

4. Report any maintenance issues to the supervisor immediately to ensure defect-free guest rooms before treatment appointments. 

5. Assists guests in the orientation of facilities and safe use of equipment. Be familiar with the department’s standard operating procedures and hotel policies. 

6. Keep informed of VIP and special attention guest reservations and ensure that the preferences are well communicated within the team.  

7. Maintain an up-to-date knowledge of the hotel‘s daily services, activities, promotions, and events. Effectively communicate and update all team members on any changes to ensure guests receive up-to-date information.  

8. Introduces and promotes classes and service amenities to guests to, services. Makes recommendations based on the customer’s history preferences or requests.  

9. Perform daily shift opening and closing duties which include exchanging soiled linens with fresh new ones at the Laundry department. Ensures the correct type and quantity of linens when doing so.  

10. Handles guest requests and immediately refers problems and complaints to the Manager or Supervisor.

文華餅房為台北文華東方酒店設立之西式甜點專櫃。 

店內提供華麗風格與種類豐富的西式甜點販售服務，商品包含各式精緻糕點、手工麵包、甜品、以及巧克力等。 

工作內容： 

• 西點專櫃銷售服務 

• 西點介紹及推薦服務 

• 西點包裝服務 

上班時間(須配合單位營運時間) 

• 9:00-17:30 

• 13:30-22:00 

• 11:30-20:00(週日)

• Assist in overseeing the effective and efficient operation of Reception which include room management, registration, cashiering.  

• Excel in delivering Legendary Quality Experience to guests. 

• To provide a courteous and professional service following at all times. 

• Ensure full knowledge and understand of LQE is delivered to the gussets at all times.  

• Assist in providing exceptional service through the phone. 

• To maintain good working relationships with your own colleagues, and all other departments. 

• To have a complete understanding of and adhere to the hotel‘s policy relating to fire, hygiene health and safety 

• To maintain a high standard of personal appearance and hygiene at all times.

• 完成主管交辦事項及文書處理事宜 

• 協助主管完成稽核報告 

• 協助專案完成所需的相關文件彙整及採購詢價 

• 與各部門之間的溝通與協調 

• 執行部門的規劃與工作進度 

• 與廠商聯繫及工作時程的安排

The Oriental Lounge Officer will meet and exceed guest expectations by providing efficient and courteous Oriental Lounge service in accordance with Legendary Quality Experiences. 

• To provide extensive add-valued Oriental Lounge service throughout the day 

• To maintain Oriental Lounge in the best condition with best ambience at all time  

• To set up and maintain food and beverage items in accordance with MOHG standards and HACCP 

• To provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest’s experience 

• To arrange fulfillment of guest services by working with the Concierge, Housekeeping, PABX, Reservations and any other Departments when/as needed 

• To perform any other reasonable duties as required by the Lounge Floor Manager

1.處理房間安排事宜，如訂房，排房，進房，退房；帳務處理，電話接聽，資料管理。  

2.住客旅遊導覽解說服務與行程建議。  

3.維護良好顧客關係及基本客訴處理。  

4.高效率，快速，禮貌地處理各項疑難雜症。  

5.具基本英語溝通能力。

• 提供客人芳療中心資訊與療程內容，並有效率的安排SPA各項服務。 

• 為客人營造一個平靜且放鬆的氛圍。 

• 負責所有一般行政，確保部門按照健康及安全政策流程。 

• 提供產品資訊以及產品銷售。 

• 確保整個SPA部門保持高水準的服務。 

• 提供符合集團規範的電話禮儀與服務予顧客。 

• Provide guest with information and resources to prepare for a meaningful visit, schedule spa services in an efficient and polite manner. 

• Create a calm, relaxing, atmosphere for guests. 

• Responsible for all administrative procedures to ensure that the spa is run professionally and in accordance with Health and Safety policy. 

• Provide retail information, help with displays and retail sales. 

• To ensure that a high standard of service is maintained throughout the Spa. 

• Excellent telephone etiquette and guest service skills.

1.處理房間安排事宜，如訂房，排房，進房，退房；帳務處理，電話接聽，資料管理。  

2.住客旅遊導覽解說服務與行程建議。  

3.維護良好顧客關係及基本客訴處理。  

4.高效率，快速，禮貌地處理各項疑難雜症。  

5.具基本英語溝通能力。 

月休假依紅字天數,採排休方式。 

另享語言津貼  

有相關實務經驗優先錄取。  

語言津貼： 

1.TOEIC700分以上(二年內有效證明)=$1000/月； 

或GEPT全民英檢中高級以上 

2.日文N2級(BJ1)以上=$1000/月  

3.韓文中等4級以上=$1000/月  

津貼補助每月最高可領至$3000

文華餅房為台北文華東方酒店設立之西式甜點專櫃。 

店內提供華麗風格與種類豐富的西式甜點販售服務，商品包含各式精緻糕點、手工麵包、甜品、以及巧克力等。 

工作內容： 

• 西點專櫃銷售服務 

• 西點介紹及推薦服務 

• 西點包裝服務

位於酒店五樓的文華Café為將現代時尚的餐廳，提供多樣化的單點美饌及主廚精選套餐。充滿現代感與悠閒的用餐環境，另可容納32位貴賓的私人包廂，適於朋友同樂、家人相聚或商務洽談的最佳首選。 

工作內容： 

• 協助顧客訂位服務 

• 聯繫確認顧客用餐需求 

• 現場顧客關係維護及帶位 

• 餐點介紹及推薦 

• 餐廳文書作業處理